1-888-341-4145
10 - 3 PM MST Monday through Saturday
repairs@rockwelltime.com
WARRANTY INFORMATION
Thank you for shopping with Rockwell! Your new watch is warrantied with us for a period of two years from the date of purchase under the terms and conditions of this warranty. The Rockwell warranty covers movement, and return shipping is included in the cost of watch repair.
Rockwell Time will repair your watch movement free of charge providing; the purchase of your watch was done within the previous two years, and your purchase was done through an authorized Rockwell dealer. Rockwell time will repair any damage to your watch or a combination of repairs to your watch for a flat fee determined by the retail value of your watch.
Properly pack your watch to protect against possible damage in transit. Do not send the watch in the original packaging, it will not be returned.
REPAIR INFORMATION
Out of warranty repair costs:
Return shipping is included in prices below. Please provide payment in US dollars only. Charges listed are only for customers in the USA.
If the problem you're having with your watch is not covered by our warranty, or if your warranty has expired, the service and repair charges are as follows:
| PRICE OF WATCH | CHARGE |
|---|---|
| Up to $200.00 | $35.00 |
| $201.00 - $500.00 | $55.00 |
| $501.00 - $700.00 | $85.00 |
| $701.00 - $2,000.00 | $105.00 |
| $2,001.00 and up | Contact Us |
| BATTERY REPLACEMENT: $20.00 |
|---|
NEED SERVICE?
Should service be required, please send the following:
- Your watch only — do NOT send original packaging.
- Completed Watch Repair Form — CLICK HERE TO DOWNLOAD FORM
- Payment
Mail all three items to:
Times Ticking, Attn: Rockwell Repairs
1201 N Hillfield Rd. #2044
Layton, Utah 84041
(Note: This address is for mail-in only.)
Please allow 4-6 weeks from the date we receive your package for your watch to go through the repair process.
For more information please contact us at 1-888-341-4145 or email to repairs@rockwelltime.com